Terms of Use and Privacy Policy

These terms of use (‘ User Agreement ’) is an agreement between you and Concentrix Corporation (hereinafter referred to a “ Concentrix” ). This User Agreement shall be applicable to you once you download/install and access this mobile app (hereinafter called as “Concentrix One”). The provisions of this User Agreement shall include the services provided by Concentrix through Concentrix One and the time to time update of Concentrix One.

BY ACCEPTING THIS USER AGREEMENT, YOU AGREE TO THESE TERMS AND CONDTIONS WHEREBY YOU ARE PROVIDED WITH THE RIGHTS MENTIONED BELOW AND ALSO THE RESTRICTION THAT FOLLOWS. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS, YOU ARE NOT ENTITLED TO USE THIS APPLICATION AND YOU ARE HEREBY REQUESTED NOT TO DOWNLOAD/INSTALL AND ACCESS THIS APPLICATION.

For the purpose of this User Agreement, User i.e. Staff User/Guest User and wherever the context so requires “you” “your” shall mean any natural or legal person who is accessing/using Concentrix One, its contents and using the service offered on or through Concentrix One and has agreed to become a Registered User (Staff/Guest) and accepted this electronic version/record of the User Agreement by providing necessary personal information required for User Registration. Further, reference to “we”, “us”, “our”, “Application” and “Concentrix One” shall mean and include Concentrix and its associates, affiliates and subsidiary and group companies.

APPLICATION

Concentrix One is an multilingual,online platform designed to connect & collaborate staffs with various organizational resources and activities. The Application creates inclusive culture among the staff and promotes organizational values. With the improved agility, security & speed, the application enhances the brand experience. This Application works on android and iOS devices on a valid internet connection. This Application shall include and provide, but not limited to the following services:

Push Notifications
Single Sign On
Content Management
Targeted Audience Communication
External Application Integrations
Multiple Device Support
Multiple OS support
Survey
Polls
News Alerts
Organization Values & Culture Promotion
Community-Yammer/Weibo
Staff holidays
Staff Requests
Absentee Lines
Hotlines/Absentee Lines
Staff Recognition
User Profile
Staff Directory
Training Module
Videos
GPS Tracking
Incident reporting
Location Based Messaging
Articles
Event Management

The list is not exhaustive and the Application will provide various other services which are not listed hereinabove, from time to time on regular updates. Such updates may require acceptance of additional or revised terms and conditions, depending on the nature of the services so provided.

This Application is available free of cost for installation, however, please note that there may be additional data charges that may be incurred by the use of this Application, and you agree to bear such cost that may be levied by your phone or internet service provider.

Concentrix reserves it’s right to charge you for certain premium services that may be provided under this Application, which may be accompanied by additional terms and conditions. In the event of a dispute between these terms and conditions and any of the additional terms and conditions, the additional terms and conditions shall supersede these terms and conditions to the extent that there may be a discrepancy with any of the provisions of these Terms of Use.

INSTALLATION

The application can be installed from application store platforms provided by Android, and IOS which are Google Play and Apple App Store, on your phone or the phone in your control and within your access, subject to the terms and conditions of such application stores. One of the important pre-requisites of downloading/installing and accessing this application is valid internet connectivity.

MEMBERS ELIGIBILITY

Use of Concentrix One is available only to person who can form legally binding contracts under applicable laws.

USER ACCESS AND REGISTRATION

The Application provides you with two kinds of User registration:

Staff - Employees can register with the application through their active directory user id and Password.
Guest -Guest User can create their account with valid email id that can be used as username/id for login later. A Guest chose to can also choose to log in through his/her Google, Facebook, LinkedIn, Twitter, Weibo and WeChat. In such an event, the Guest User hereby agrees to share with Concentrix the user id used for such log in. Concentrix will not have access to the password and will never ask the Guest User to share the password. The services provided to the Guest User will be limited to Inbox, News, About Us, Assessment and Links to the Concentrix Social Media pages. The staff user shall have full access to the Application after registration and their access and authentication shall be handled by Lightweight Directory Access Protocol.

For a staff log in, employees will be required to provide the following information at the time of log-in: Employee Concentrix ID and SSO password

For a Guest access, guests will be required to provide the following information at the time of log-in for creating an account: Name, Country, email id.

Alternatively, a Guest User may log in without creating a separate username and id for Concentrix One, by using the Guest’s Google/ Facebook / LinkedIn / Twitter/Weibo/ WeChat user name.

For the effective functioning of the application you are hereby requested to kindly provide accurate, true and complete details and refrain from providing any information that is false, inaccurate or misleading. The User can change the information submitted to the Application at any time. You are responsible for keeping your account safe and secure and you must notify your reporting manager or your local HR immediately of any unauthorized use or access to your account without your permission. Guest users should write to cnxone@concentrix.com to report any unauthorized use or access to your account.

By creating the account, you agree to ensure the confidentiality of your account and limiting and/or restricting any unauthorized access or use of your account on the application. You will be responsible for any use of your account within the Application and any activity done in the Application through your account.

TERMINATION

Termination by the User: The account can at any time be terminated by the User from the account settings option in the Application. Upon termination of your account, your right to access the app, use the services and any content will immediately cease.
Termination by Concentrix: The account of the User can at any time be terminated or suspended (including any related accounts) along with access to any services, for any reason, and without any notice. Upon such termination, your right to use the Application along with any associated services shall stand terminated. If there is any violation by the User of any terms mentioned in this User Agreement, the same will also lead to termination by Concentrix. Concentrix can also terminate the account in case of a complaint made by a different User or in the event of the account being reported by another User. Such termination shall be subjected to proper investigation, and after the investigation if the complaint is found to be true and authentic, then such account will be terminated. Concentrix can refuse any or all the services to anyone, at any time for any reason whatsoever.
Upon termination of the account of the User, Concentrix reserves the right to delete all such content and information that may be posted by the User by use of the Application.
The User registration and the access to the application for Staff Users shall be terminated once their active directory user id is deactivated.

ELECTRONIC COMMUNICATION

You agree, understand and acknowledge that Concentrix One attempts to connect and collaborate with employees of Concentrix in an easy and effective manner. The Application is not an official mode of communication and it shall not be used by any User for any official communication. You should ensure that you contact, connect and communicate through an established and valid mode of communication only in the organization.

E-PLATFORM FOR COMMUNICATION

You agree, understand and acknowledge Concentrix One is an online platform for online services, aimed to connect and collaborate with Concentrix staff, to promote organizational values. The Application allows any User to post or comment on published articles and videos that are only accessible inside the Application to registered Users and to administrators only.

ACCEPTABLE USE OF THE APPLICATION

You must use the application in accordance with the terms of this User Agreement, read with any amendments as may be applicable from time to time. You must access, or use the application, or the services provided under this application only for legally authorized and acceptable services.

You cannot use the Application in a way:

that it violates the terms, conditions and policies of the application.
that it is illegal, humiliating, harassing, defamatory, obscene or violates any provision of law.

Further You agree and undertake that you shall not host, display, upload, modify, publish, transmit, update or share any information that:

belongs to another person and to which You do not have any right
is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women"
Could harm minors in any way
infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items
involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming"
violates any law for the time being in force
deceives or misleads the addressee/ Users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature.
Impersonates another person.
contains software viruses or any other unsafe codes, files or programs designed to interrupt, destroy or limit the functionality of Concentrix One
threatens the unity, integrity, defense, security, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation
shall not be false, inaccurate or misleading
shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force
shall not link directly or indirectly to or include descriptions of items, goods or services that are prohibited under the Terms of Use or any other applicable law for the time being in force

The Application also prohibits and/or restricts certain actions inside the Application which are listed as follows:

The sending of any comments or contents or pictures that are spam, considered offensive, threatening or defamatory.
Any attempt to modify or tamper with the Application for any reason

Further, Concentrix One also prohibits the use of Application for any personal use other than as set out in this User Agreement.

Concentrix One also prohibits the use of the Application while driving.
Any time spent on the Concentrix One mobile app is not counted as work hours and non-billable to Concentrix.

LICENSE

By installing/downloading or accessing the Application you are only provided with a revocable, non-transferable, non-exclusive, limited license to use the Application and/or the services provided by this Application in accordance with the terms and conditions set out herein. All other rights are reserved by Concentrix.

OWNERSHIP

You agree and accept that through these terms and conditions you are only provided with the license to use the Application and its services. The Application and all its services belong to Concentrix, including all the trademarks, Trade Names, Designs, Logos, and any other Intellectual Property Rights. All content available on the application belongs to Concentrix including any text, pictures, work of art, logos, button icons, images, audio clips, video clips or any other content in the Application. The right to distribution, reproduction, modification and transmission is retained with Concentrix and all such acts of distribution, reproduction, modification and transmission by a User is strictly prohibited. You are not allowed to or attempt to decompile, reverse engineer, disassemble, decrypt or extract the source code of Concentrix One, and you also should not try to translate Concentrix One into other languages or modify, adapt, enhance, improve or create any derivative work.

SUBMITTED CONTENT AND USER GENERATED CONTENT

The Application may permit users to post or submit content by way of text /image /pictures/video in such formats as compatible to the Application (“Submitted Content”). Such Submitted Content could include any content generated by any of the Users in the course of using the Application (“User Generated Content”), which could include any comments, blogs, posts, pictures .Users are advised to use their discretion while posting any content in the Application, and refrain from posting any personal information that is not required in the context of the post, and avoid political, offensive, defamatory, libelous or otherwise objectionable posts, which may be illegal or irrelevant. Concentrix reserves the right to take down or delete any post that it may consider objectionable without prior notice or consent of the User. Any user who is aggrieved by any Submitted Content may report abuse on the Application or write to cnxone@concentrix.com, The decision taken by the management about such Submitted Content shall be final. The Company shall be entitled to take disciplinary action against any offensive post made by any employee, in accordance with Company policies as applicable.Employee are advised to ensure that they do not violate or infringe upon any third party right and/ or interest while submitting content developed by any third party. Please ensure and verify that you have the right or appropriate permission, if so required, to post the content on Concentrix One prior to posting it.

INTELLECTUAL PROPERTY RIGHTS

The content in the Application, and the trademarks, service marks and logos contained therein (“Marks”), are owned by Concentrix. Other trademarks, names and logos in this Application are the property of their respective owners.
The Data in the Application is provided to you and is for your information and personal use only and shall not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever, without the prior written consent of the respective owners. Concentrix reserves all rights not expressly granted in and to the application and the Data.
All right, title and interest in any Content provided by Concentrix shall belong to the Concentrix or the respective owner of such content. All right, title and interest any Submitted Content shall belong to the rightful owner of such Submitted Content, and the employee submitting such Content shall be responsible for ensuring that such content can be shared on the Concentrix One Application.
You agree not to use, copy, or distribute, any of the Data other than as expressly permitted herein, including any use, copying, or distribution of Submitted Content obtained through the Application for any commercial purposes. If you download or print a copy of the Data for personal use, you must retain all copyright and other proprietary notices contained thereon. You agree not to circumvent, disable or otherwise interfere with security features of the Application or features that prevent or restrict use or copying of any data or enforce limitations on the use of the Application or the data herein.

FORCE MAJEURE

Neither Concentrix nor you shall be liable to each other for any delay or failure in performance under the Terms of Use, arising out of a cause beyond its control and without its fault or negligence. Such causes may include, but are not limited to fires, floods earthquakes, strikes, unavailability of necessary utilities, blackouts, acts of God, acts of declared or undeclared war, civil war or act of terrorism, acts of regulatory agencies, or national disasters.

INDEMNIFICATION

You hereby agree and undertake to indemnify, defend and hold Concentrix, including its employees, directors, agents, representatives and customers, harmless from and against any and all losses, claims, or damages, including reasonable attorney’s fees and court costs that arise out of, result from or are incidental to these Terms of Use or the work or services performed by the User hereunder, to the extent that such loss, claim or damage is caused by or results from the acts, negligence or fault of you as a User.

The Privacy Policy provided along with this terms and Conditions shall be read, and be included as a part and parcel of these terms and Conditions.

REPORTING AUTHORITY AND GRIEVANCE REDRESSAL

The Application endeavors to ensure the security of data and aims to provide the highest measure of accountability in case of any breach of confidentiality, or any leak of data. You may write to cnxone@concentrix.com for any clarification or assistance you may require or if you have any grievance to be redressed.

GOVERNING LAWS

These terms and conditions or any dispute arising out of these terms and conditions shall be governed by the laws of the State of New York, United States of America will govern and be used to interpret and enforce the rights, duties and obligations under this Agreement. You irrevocably consent to the jurisdiction of the courts in in the state of New York, United States for all disputes arising out of these terms and conditions or any part thereof.

DISCLAIMER

YOU AGREE TO USE CONCENTRIX ONE AND ALL ITS SERVICES AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW CONCENTRIX WILL HAVE NO OTHER WARRANTY, GUARANTEE OR OBLIGATION WHATSOEVER. THE APPLICATION IS PROVIDED TO YOU ON AN ‘AS IS’ AND ‘AS AVAILABLE’ BASIS. CONCENTRIX HEREBY DISCLAIMS ALL AND ANY REPRESENTATION, WARRANTY AND/OR GUARANTEE REGARDING THE APPLICATION AND ANY THIRD-PARTY SERVICE, WHETHER EXPRESS OR IMPIED OR STATUTORY, AND INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULA USE OR PURPOSE AND NON-INFRINGEMENT AND ALL SUCH OTHER WARRANTIES THAT CAN BE DISCLAIMED FULLY PERMITTED BY LAW. CONCENTRIX MAKES NO WARRANTY THAT THE APPLICATION AND SERVICE WILL MEET YOUR REQUIREMENTS; THAT THE APPLICATION OR SERVICES OR THIRD-PARTY SERVICES WILL BE UNINTERRUPTED, ACCURATE, TIMELY, RELIABLE, SECURE OR ERROR-FREE; OR QUALITY OF ANY OF SERVICE PROVIDED THROUGH THE APPLICATION.

CONCENTRIX WILL UNDERTAKE EVERY COMMERCIALLY REASONABLE MEASURE TO ENSURE SECURITY, INTEGRITY AND THE EFFECTIVE FUNCTIONING OF CONCENTRIX ONE, BUT CONCENTRIX IN PARTICULAR WILL NOT BE LIABLE FOR THE SAME. PLEASE NOTE THAT THE TIME SPENT ON THE APPLICATION WILL NOT BE CONSIDERED AS TIME SPENT ON OFFICIAL WORK AND CANNOT BE BILLED (IF ANY BILLING IS INVOLVED). CONCENTRIX ONE IS ONLY A UTILITY PROVIDED BY ORGANIZATION FOR THE STAFF TO FACILITATE COMMUNICATION AND COLLABORATION.

Introduction

As a globally integrated company, Concentrix's business processes increasingly go beyond the borders of one country. This globalization demands not only the availability of communication and information systems across the Concentrix group of companies, but also the world-wide processing, sharing and use of multiple types of information including information about an individual whose identity is apparent (either directly and indirectly), or can be reasonably be ascertained from the information available or likely to be available (Personal Information). This Policy letter sets forth the general principles which underlie Concentrix's specific practices for collecting, using, disclosing, storing, retaining, disposing, accessing, transferring or otherwise processing Personal Information.

Applicability

This Policy applies to all Concentrix personnel, operating units, and wholly owned subsidiaries worldwide and (as transferred and agreed) with suppliers/business partners who must act consistently with the principles contained in the policy. Country and industry-specific laws and regulations shall take precedence over this policy, to the extent applicable. The application of these principles is more particularly described in the applicable Concentrix Corporate Instructions (and any accompanying implementation Guidelines) relating to processing Personal Information. Please read this policy along with the company guidelines for use and processing of Personal Information to understand how Concentrix plans to achieve the set principles.

Concentrix remains committed to protecting the privacy and confidentiality of Personal Information of its Employees (including prospects and contractors), Clients, Client Customers, Business Partners and other identifiable individuals that it may receive, use, access, process, transfer or store as part of its business. Uniform practices for collecting, using, disclosing, storing, retaining, disposing, accessing, transferring or otherwise processing such information assists Concentrix to process Personal Information fairly and appropriately.

Concentrix may collect personal information from various persons as part of the services it may render to them, or in the course of its business. Based on the information being collected and nature of services or requirement, Concentrix will apply suitable mechanisms to ensure that Concentrix has a lawful basis for receiving, accessing, using, processing, transferring, storing and/or disposing such personal information

General Privacy Principles

These general principles apply to the processing of Personal Information world-wide by Concentrix.

Accountability:

Concentrix understands its accountability and responsibility for any Personal Information that it may receive, use, process, store as part of its business. Accordingly, it will:

have appropriate corporate instructions, guidelines and other measures to be able to demonstrate that Personal Information is used/ stored / processed / retained / disposed / transferred in compliance with applicable law and other applicable guidelines;
designate an individual or individuals who are accountable for the organization’s compliance with the Privacy principles; and
ensure the availability of required policies, procedures and contacts for management of personal information; these being reviewed at a minimum annually or as and when there is a change warranted.

Fairness and Purpose:

Concentrix will collect adequate, relevant and necessary Personal Information, and will process such information fairly and lawfully for the purpose it is collected. The purpose of collection will be specified not later than at the time of data collection, or on each occasion of change of purpose.

Accuracy:

Concentrix will keep Personal Information as accurate, complete and up-to- date as is necessary for the purpose for which it is processed; and provide appropriate channels for the same.

Disclosure and Data Sharing:

Concentrix will make Personal Information available inside or outside Concentrix under appropriate circumstances for business purpose only or as authorized by law. This may require Concentrix to transfer personal information to countries other than Concentrix operation’s country of business (including transfer to other entities or third parties). Concentrix will implement privacy principles for the use / processing/ transfer / storing/ disposal of personal information as may be prescribed under applicable laws.

Cross-Border Data Flows

When conducting business, working on Company projects, or implementing new processes or systems, an operation may require the transfer of personal information to other entities or third parties that are located outside of the Concentrix operation’s country of business. While permissible data transfer mechanisms are defined by applicable law or regulation, examples include:

a data transfer agreement with the party who will access or obtain the personal information; or
notice to and/or approval from a country’s local data protection authority; or
notice to and/or consent from the individual whose data is to be transferred.

Security:

Concentrix will implement reasonable technical and organizational measures to safeguard Personal Information and instruct third parties processing Personal Information on behalf of Concentrix to process and manage it in a manner which is consistent with Concentrix standards (for Concentrix owned information) or Concentrix Client standards (for Client information), as may be applicable.

Access:

Upon request, Concentrix will, within a reasonable time, manner, and in a readily intelligible form provide individuals appropriate access to Personal Information retained by Concentrix. Concentrix has the right to deny the request; however, the reasons of denial will be provided. Concentrix will erase, rectify, complete, or amend the data pursuant to a justified request.

Retention and Disposal:

Concentrix will retain Personal information in a form that permits identification for no longer than as necessary for the fulfillment of the stated purpose, and should be disposed thereafter.

Transparency:

Concentrix will be transparent, and make readily available to individuals, specific information related to management of Personal Information.

Custodianship:

Concentrix will follow appropriate policies and practices agreed with its clients for the safe handling of Personal Information that it processes on behalf of its clients.

Enforcement and Redressal

Concentrix will provide appropriate robust mechanisms for assuring compliance with the Principles, and address grievance and / or provide recourse for individuals who are affected by non-compliance with the Principles.