© 2023 Concentrix Corporation. All Rights Reserved.
BY ACCEPTING THIS USER AGREEMENT, YOU AGREE TO THESE TERMS AND CONDTIONS WHEREBY YOU ARE PROVIDED WITH THE RIGHTS MENTIONED BELOW AND ALSO THE RESTRICTION THAT FOLLOWS. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS, YOU ARE NOT ENTITLED TO USE THIS APPLICATION AND YOU ARE HEREBY REQUESTED NOT TO DOWNLOAD/INSTALL AND ACCESS THIS APPLICATION.
For the purpose of this User Agreement, User i.e. Staff User/Guest User and wherever the context so requires “you” “your” shall mean any natural or legal person who is accessing/using Concentrix One, its contents and using the service offered on or through Concentrix One and has agreed to become a Registered User (Staff/Guest) and accepted this electronic version/record of the User Agreement by providing necessary personal information required for User Registration. Further, reference to “we”, “us”, “our”, “Application” and “Concentrix One” shall mean and include Concentrix and its associates, affiliates and subsidiary and group companies.
Concentrix One is an multilingual,online platform designed to connect & collaborate staffs with various organizational resources and activities. The Application creates inclusive culture among the staff and promotes organizational values. With the improved agility, security & speed, the application enhances the brand experience. This Application works on android and iOS devices on a valid internet connection. This Application shall include and provide, but not limited to the following services:
The list is not exhaustive and the Application will provide various other services which are not listed hereinabove, from time to time on regular updates. Such updates may require acceptance of additional or revised terms and conditions, depending on the nature of the services so provided.
This Application is available free of cost for installation, however, please note that there may be additional data charges that may be incurred by the use of this Application, and you agree to bear such cost that may be levied by your phone or internet service provider.
The application can be installed from application store platforms provided by Android, and IOS which are Google Play and Apple App Store, on your phone or the phone in your control and within your access, subject to the terms and conditions of such application stores. One of the important pre-requisites of downloading/installing and accessing this application is valid internet connectivity.
Use of Concentrix One is available only to person who can form legally binding contracts under applicable laws.
The Application provides you with two kinds of User registration:
For a staff log in, employees will be required to provide the following information at the time of log-in: Employee Concentrix ID and SSO password
For a Guest access, guests will be required to provide the following information at the time of log-in for creating an account: Name, Country, email id.
Alternatively, a Guest User may log in without creating a separate username and id for Concentrix One, by using the Guest’s Google/ Facebook / LinkedIn / Twitter/Weibo/ WeChat user name.
For the effective functioning of the application you are hereby requested to kindly provide accurate, true and complete details and refrain from providing any information that is false, inaccurate or misleading. The User can change the information submitted to the Application at any time. You are responsible for keeping your account safe and secure and you must notify your reporting manager or your local HR immediately of any unauthorized use or access to your account without your permission. Guest users should write to email@example.com to report any unauthorized use or access to your account.
By creating the account, you agree to ensure the confidentiality of your account and limiting and/or restricting any unauthorized access or use of your account on the application. You will be responsible for any use of your account within the Application and any activity done in the Application through your account.
You agree, understand and acknowledge that Concentrix One attempts to connect and collaborate with employees of Concentrix in an easy and effective manner. The Application is not an official mode of communication and it shall not be used by any User for any official communication. You should ensure that you contact, connect and communicate through an established and valid mode of communication only in the organization.
You agree, understand and acknowledge Concentrix One is an online platform for online services, aimed to connect and collaborate with Concentrix staff, to promote organizational values. The Application allows any User to post or comment on published articles and videos that are only accessible inside the Application to registered Users and to administrators only.
You must use the application in accordance with the terms of this User Agreement, read with any amendments as may be applicable from time to time. You must access, or use the application, or the services provided under this application only for legally authorized and acceptable services.
You cannot use the Application in a way:
Further You agree and undertake that you shall not host, display, upload, modify, publish, transmit, update or share any information that:
The Application also prohibits and/or restricts certain actions inside the Application which are listed as follows:
Further, Concentrix One also prohibits the use of Application for any personal use other than as set out in this User Agreement.
By installing/downloading or accessing the Application you are only provided with a revocable, non-transferable, non-exclusive, limited license to use the Application and/or the services provided by this Application in accordance with the terms and conditions set out herein. All other rights are reserved by Concentrix.
You agree and accept that through these terms and conditions you are only provided with the license to use the Application and its services. The Application and all its services belong to Concentrix, including all the trademarks, Trade Names, Designs, Logos, and any other Intellectual Property Rights. All content available on the application belongs to Concentrix including any text, pictures, work of art, logos, button icons, images, audio clips, video clips or any other content in the Application. The right to distribution, reproduction, modification and transmission is retained with Concentrix and all such acts of distribution, reproduction, modification and transmission by a User is strictly prohibited. You are not allowed to or attempt to decompile, reverse engineer, disassemble, decrypt or extract the source code of Concentrix One, and you also should not try to translate Concentrix One into other languages or modify, adapt, enhance, improve or create any derivative work.
The Application may permit users to post or submit content by way of text /image /pictures/video in such formats as compatible to the Application (“Submitted Content”). Such Submitted Content could include any content generated by any of the Users in the course of using the Application (“User Generated Content”), which could include any comments, blogs, posts, pictures .Users are advised to use their discretion while posting any content in the Application, and refrain from posting any personal information that is not required in the context of the post, and avoid political, offensive, defamatory, libelous or otherwise objectionable posts, which may be illegal or irrelevant. Concentrix reserves the right to take down or delete any post that it may consider objectionable without prior notice or consent of the User. Any user who is aggrieved by any Submitted Content may report abuse on the Application or write to firstname.lastname@example.org, The decision taken by the management about such Submitted Content shall be final. The Company shall be entitled to take disciplinary action against any offensive post made by any employee, in accordance with Company policies as applicable.Employee are advised to ensure that they do not violate or infringe upon any third party right and/ or interest while submitting content developed by any third party. Please ensure and verify that you have the right or appropriate permission, if so required, to post the content on Concentrix One prior to posting it.
The Application endeavors to ensure the security of data and aims to provide the highest measure of accountability in case of any breach of confidentiality, or any leak of data. You may write to email@example.com for any clarification or assistance you may require or if you have any grievance to be redressed.
These terms and conditions or any dispute arising out of these terms and conditions shall be governed by the laws of the State of New York, United States of America will govern and be used to interpret and enforce the rights, duties and obligations under this Agreement. You irrevocably consent to the jurisdiction of the courts in in the state of New York, United States for all disputes arising out of these terms and conditions or any part thereof.
YOU AGREE TO USE CONCENTRIX ONE AND ALL ITS SERVICES AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW CONCENTRIX WILL HAVE NO OTHER WARRANTY, GUARANTEE OR OBLIGATION WHATSOEVER. THE APPLICATION IS PROVIDED TO YOU ON AN ‘AS IS’ AND ‘AS AVAILABLE’ BASIS. CONCENTRIX HEREBY DISCLAIMS ALL AND ANY REPRESENTATION, WARRANTY AND/OR GUARANTEE REGARDING THE APPLICATION AND ANY THIRD-PARTY SERVICE, WHETHER EXPRESS OR IMPIED OR STATUTORY, AND INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULA USE OR PURPOSE AND NON-INFRINGEMENT AND ALL SUCH OTHER WARRANTIES THAT CAN BE DISCLAIMED FULLY PERMITTED BY LAW. CONCENTRIX MAKES NO WARRANTY THAT THE APPLICATION AND SERVICE WILL MEET YOUR REQUIREMENTS; THAT THE APPLICATION OR SERVICES OR THIRD-PARTY SERVICES WILL BE UNINTERRUPTED, ACCURATE, TIMELY, RELIABLE, SECURE OR ERROR-FREE; OR QUALITY OF ANY OF SERVICE PROVIDED THROUGH THE APPLICATION.
CONCENTRIX WILL UNDERTAKE EVERY COMMERCIALLY REASONABLE MEASURE TO ENSURE SECURITY, INTEGRITY AND THE EFFECTIVE FUNCTIONING OF CONCENTRIX ONE, BUT CONCENTRIX IN PARTICULAR WILL NOT BE LIABLE FOR THE SAME. PLEASE NOTE THAT THE TIME SPENT ON THE APPLICATION WILL NOT BE CONSIDERED AS TIME SPENT ON OFFICIAL WORK AND CANNOT BE BILLED (IF ANY BILLING IS INVOLVED). CONCENTRIX ONE IS ONLY A UTILITY PROVIDED BY ORGANIZATION FOR THE STAFF TO FACILITATE COMMUNICATION AND COLLABORATION.
As a globally integrated company, Concentrix's business processes increasingly go beyond the borders of one country. This globalization demands not only the availability of communication and information systems across the Concentrix group of companies, but also the world-wide processing, sharing and use of multiple types of information including information about an individual whose identity is apparent (either directly and indirectly), or can be reasonably be ascertained from the information available or likely to be available (Personal Information). This Policy letter sets forth the general principles which underlie Concentrix's specific practices for collecting, using, disclosing, storing, retaining, disposing, accessing, transferring or otherwise processing Personal Information.
This Policy applies to all Concentrix personnel, operating units, and wholly owned subsidiaries worldwide and (as transferred and agreed) with suppliers/business partners who must act consistently with the principles contained in the policy. Country and industry-specific laws and regulations shall take precedence over this policy, to the extent applicable. The application of these principles is more particularly described in the applicable Concentrix Corporate Instructions (and any accompanying implementation Guidelines) relating to processing Personal Information. Please read this policy along with the company guidelines for use and processing of Personal Information to understand how Concentrix plans to achieve the set principles.
Concentrix remains committed to protecting the privacy and confidentiality of Personal Information of its Employees (including prospects and contractors), Clients, Client Customers, Business Partners and other identifiable individuals that it may receive, use, access, process, transfer or store as part of its business. Uniform practices for collecting, using, disclosing, storing, retaining, disposing, accessing, transferring or otherwise processing such information assists Concentrix to process Personal Information fairly and appropriately.
Concentrix may collect personal information from various persons as part of the services it may render to them, or in the course of its business. Based on the information being collected and nature of services or requirement, Concentrix will apply suitable mechanisms to ensure that Concentrix has a lawful basis for receiving, accessing, using, processing, transferring, storing and/or disposing such personal information
These general principles apply to the processing of Personal Information world-wide by Concentrix.
Concentrix understands its accountability and responsibility for any Personal Information that it may receive, use, process, store as part of its business. Accordingly, it will:
have appropriate corporate instructions, guidelines and other measures to be able to demonstrate that Personal Information is used/ stored / processed / retained / disposed / transferred in compliance with applicable law and other applicable guidelines;
designate an individual or individuals who are accountable for the organization’s compliance with the Privacy principles; and
ensure the availability of required policies, procedures and contacts for management of personal information; these being reviewed at a minimum annually or as and when there is a change warranted.
Concentrix will collect adequate, relevant and necessary Personal Information, and will process such information fairly and lawfully for the purpose it is collected. The purpose of collection will be specified not later than at the time of data collection, or on each occasion of change of purpose.
Concentrix will keep Personal Information as accurate, complete and up-to- date as is necessary for the purpose for which it is processed; and provide appropriate channels for the same.
Concentrix will make Personal Information available inside or outside Concentrix under appropriate circumstances for business purpose only or as authorized by law. This may require Concentrix to transfer personal information to countries other than Concentrix operation’s country of business (including transfer to other entities or third parties). Concentrix will implement privacy principles for the use / processing/ transfer / storing/ disposal of personal information as may be prescribed under applicable laws.
When conducting business, working on Company projects, or implementing new processes or systems, an operation may require the transfer of personal information to other entities or third parties that are located outside of the Concentrix operation’s country of business. While permissible data transfer mechanisms are defined by applicable law or regulation, examples include:
a data transfer agreement with the party who will access or obtain the personal information; or
notice to and/or approval from a country’s local data protection authority; or
notice to and/or consent from the individual whose data is to be transferred.
Concentrix will implement reasonable technical and organizational measures to safeguard Personal Information and instruct third parties processing Personal Information on behalf of Concentrix to process and manage it in a manner which is consistent with Concentrix standards (for Concentrix owned information) or Concentrix Client standards (for Client information), as may be applicable.
Upon request, Concentrix will, within a reasonable time, manner, and in a readily intelligible form provide individuals appropriate access to Personal Information retained by Concentrix. Concentrix has the right to deny the request; however, the reasons of denial will be provided. Concentrix will erase, rectify, complete, or amend the data pursuant to a justified request.
Concentrix will retain Personal information in a form that permits identification for no longer than as necessary for the fulfillment of the stated purpose, and should be disposed thereafter.
Concentrix will be transparent, and make readily available to individuals, specific information related to management of Personal Information.
Concentrix will follow appropriate policies and practices agreed with its clients for the safe handling of Personal Information that it processes on behalf of its clients.
Concentrix will provide appropriate robust mechanisms for assuring compliance with the Principles, and address grievance and / or provide recourse for individuals who are affected by non-compliance with the Principles.